Privacy Policy
MT Chat AI-Powered Customer Support Service
Your Privacy Matters: At Melsson Technology, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and protect your data when you use MT Chat services.
1. Information We Collect
We collect information to provide, improve, and protect our services. The types of information we collect include:
1.1 Information You Provide
Account Information
- Name, email address, and phone number
- Company name and website URL
- Payment and billing information
- Account preferences and settings
Content You Upload
- Knowledge base documents and training materials
- Chatbot configuration and customization data
- Website integration settings
- Custom responses and conversation flows
1.2 Information We Collect Automatically
Usage Information
- Conversation logs between your chatbot and customers
- Analytics data (message volume, response times, etc.)
- Feature usage and performance metrics
- Error logs and system diagnostics
Technical Information
- IP addresses and device identifiers
- Browser type and operating system
- Referrer URLs and navigation paths
- Timestamps and session duration
1.3 Information from Third Parties
We may receive information from:
- Payment processors for billing and fraud prevention
- Analytics providers for service improvement
- Public sources for business verification purposes
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision
- Chatbot Operation: Process customer conversations and generate AI responses
- Account Management: Create and maintain your account, process payments
- Customer Support: Provide technical assistance and resolve issues
- Service Delivery: Enable chatbot deployment and website integration
2.2 Service Improvement
- AI Training: Improve our language models and response quality
- Feature Development: Analyze usage patterns to develop new features
- Performance Optimization: Monitor system performance and reliability
- Quality Assurance: Test and validate service functionality
2.3 Communication
- Service Updates: Notify you about important changes or new features
- Marketing: Send promotional content (with your consent)
- Legal Notices: Communicate policy changes and legal requirements
- Security Alerts: Inform you about security issues or breaches
3. AI and Machine Learning
AI Processing Notice
MT Chat uses artificial intelligence to process conversations and generate responses. This involves:
- Analyzing conversation content to understand context and intent
- Using machine learning models to generate appropriate responses
- Processing your training data to customize chatbot behavior
- Continuously improving AI models based on interaction patterns
Important: We do not use your specific conversation data to train models that serve other customers.
3.1 AI Data Processing
- Customer conversations are processed in real-time to generate responses
- Training documents are analyzed to create custom knowledge bases
- Usage patterns help improve response accuracy and relevance
- All AI processing occurs within secure, encrypted environments
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in:
- Payment processing
- Email delivery and communication services
- Analytics and monitoring tools
- Customer support platforms
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: SOC 2 compliant cloud providers
5.2 Organizational Safeguards
- Employee background checks and security training
- Data handling policies and procedures
- Incident response and breach notification protocols
- Regular security awareness training
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request your data in a structured, machine-readable format
Restriction
Request limitation of processing under certain circumstances
Objection
Object to processing based on legitimate interests or direct marketing
6.1 Exercising Your Rights
To exercise these rights, contact us at privacy@melssontechnology.com. We will respond within 30 days and may require identity verification.
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
7.1 Retention Periods
- Account Information: Retained while your account is active plus 7 years after closure
- Conversation Data: Retained for 2 years for service improvement and analytics
- Payment Records: Retained for 7 years for tax and legal compliance
- Usage Analytics: Aggregated data retained indefinitely in anonymized form
- Support Records: Retained for 3 years for quality assurance
7.2 Data Deletion
When retention periods expire or upon valid deletion requests, we securely delete or anonymize your information using industry-standard methods.
8. Cookies and Tracking Technologies
8.1 Cookie Management
You can manage cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect service functionality.
9. Children's Privacy
MT Chat is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Notify you via email of material changes
- Post the updated policy on our website
- Provide 30 days' notice for significant changes
- Obtain your consent for changes that expand data use
Thank you for trusting MT Chat with your data! We are committed to protecting your privacy and maintaining your trust. If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact our privacy team.